Buy a Hikvision password reset ticket for your forgotten Hikvision password.

We provide free lifetime support for all goods purchased from us and if you didn’t buy from us, you can buy support as follows-

1) Ensure your DVR/NVR is connected to your router.

2) Download a free remote control PC software called Teamviewer  & another software called Hikvision SADP tools. You will need to install it on to an MS Windows-based PC ( not MAC or tablets).

3) Purchase this support ticket.

4) Once a support ticket has been purchased, we will email you these instructions and please call us when you ready.

We will need your Teamviewer ID & password which is displayed under the heading of “allow remote control” in the TeamViewer program.

For NVRs, you may need to rest the IP camera’s password. There is a reset button on the camera. If your cameras do not have a reset button, there will be an additional charge of £5 ex. VAT per camera.

You can also bring the units to us for resetting.

Please be aware that we can only provide remote PC support during these times – 9:30 to 12:30  & 14:00 to 16:00 Monday to Friday