Having problems with Hik Connect remote viewing of your Hikvision DVR or NVR?
We provide free lifetime support for all goods purchased from us and if you didn’t buy from us, you can buy support as follows-
1) Ensure your DVR/NVR is connected to your router with a cable & not via a Home plug or going through other repeaters.
2) You will need the password ( not the unlock pattern) for your DVR/NVR and a monitor connected to the DVR/NVR.
3) Download the Hik Connect App on your mobile phone if not already downloaded and registered.
5) Purchase Hik-connect support ticket.
6) Once a support ticket has been purchased, we will email you these instructions and please call us when you ready.
We will need your Teamviewer ID & password which is displayed under the heading of “allow remote control” in the TeamViewer program.
Please be aware that we can only provide remote PC support during these times – 9:30 to 12:30 & 14:00 to 16:00 Monday to Friday